Returns
Can I change my mind and cancel?
Yes — as long as production hasn't started. Once an order is confirmed, it moves into our fulfilment system and gets scheduled with our print partner, which makes it much harder to intercept. Message us straight away and we'll try to catch it before production begins, with a full refund if we do. We can't promise this will always be possible, depending on timing.
What if my order arrives damaged, wrong, or doesn't turn up at all?
Things occasionally go wrong in transit — it's uncommon, but we know it's frustrating when it happens. Reach out within 14 days of delivery and we'll sort it with a free replacement, sent out on an express basis. A couple of photos of the issue helps us move faster.
Prefer a refund instead of a replacement for a wrong item? That's fine too — just send the incorrect item back and we'll cover the return postage. One exception: if delivery failed because of something on the customer's end (an incomplete address, a parcel never collected, repeated missed deliveries), the outbound shipping cost becomes the customer's responsibility.
Changed your mind about a print or frame you've ordered?
Get in touch within 14 days of receiving it and we'll give you a return address. The piece needs to come back unmarked, in its original condition and packaging. As a small studio, return postage on unwanted items is covered by the customer, and for framed pieces we'll deduct the original outbound shipping from your refund. Please send returns using a tracked service so they're covered along the way. None of this affects your statutory rights as a consumer.